How to deliver your products to your online customers?

On SmartBiz by Amazon, there are two ways in which your online customer can choose to receive their orders. These are:

  • In-store pick-up: With this option, customers can order your products from your online store and choose to pick these up in your physical store location at their convenience.
  • Ship the order to customers: Customers can choose to have their orders delivered to their homes. In case the customer chooses home delivery, you have the option to either deliver the order yourself using your own courier partner (self-ship) or use a shipping partner option available under Shiprocket.
On this page:
  1. How to set delivery radius?
  2. How to activate home delivery option?
  3. How to activate in-store pick-up option?
  4. How to fulfill an in-store pick-up order?
  5. How to self-ship an online order?
  6. How to deliver an order using Shiprocket?

Delivery Settings

In order to deliver orders to your customers on SmartBiz you will first need to add your delivery radius so that customers will be able to see if your shop will deliver to their location or if they can pick up their order in-store.

How to set delivery radius?

  1. Click on the ‘Set delivery radius’ button.
  2. Add how many kilometers from where your shop will deliver to your customer (orders can only be configured locally and within the state. We will soon enable national shipping. Watch this space for updates).
  3. Click on the ‘Save’ button to save your delivery radius.

How to activate home delivery options for your customers?

To activate this feature, follow the steps below:

  1. Go to the ‘My Profile’ page on your SmartBiz account.
  2. Toggle the ‘Delivery’ switch to on, if you want to enable home deliveries for your customers.
  3. Set up your delivery charges and delivery radius, and configure your Shiprocket account, as per your requirement.

How to activate in-store pick up for your customers?

To activate this feature, follow the steps below:

  1. Go to the ‘My Profile’ page on your SmartBiz account.
  2. Toggle the ‘pickup’ switch to on if you want to enable customer self-pickup in your physical store.
  3. Click on ‘Store Timings’ to adjust what time and days your physical store opens and closes for pick-up orders from customers.

How to fulfill an in-store pick-up order?

To fulfill a customer self-pick-up order, follow the steps mentioned below:

  1. Go to the ‘My Orders’ page to view your pending orders. Shipping option selected by the customer is mentioned in the customer details section. In this case, the shipping option will be mentioned as ‘pick-up in store’.
  2. Click on ‘Accept Order’.
  3. When you are ready to ship the order, click on ‘ready for pick-up’ to notify the customer that the order is ready to be picked-up.
  4. Once the customer has picked up the order, click on ‘mark as delivered’.

How to ship orders to your online customers?

  1. Self-Ship: Self-shipment means that you wish to deliver your products with your own courier service or delivery partner.

    How to deliver a self-ship order?

    To allow self-shipment for orders, follow these steps:

    1. Go to the ‘My Orders’ page on your SmartBiz account.
    2. Click on an accepted order to initiate processing it for delivery.
    3. Select delivery option ‘Self-Delivery’.
    4. Send a delivery person to deliver the order as soon as possible. Alternatively, you could also choose to ship the order using your own courier service provider/ logistics partner, if any.

    Pro-tip: Fast deliveries delight customers. Do try to ship your orders so that it reaches your customer within 2-3 days of placing online orders.

  2. Shipping via ShipRocket: ShipRocket is a third-party shipping aggregator that can automatically connect you with multiple shipping service providers to help you deliver your products. Depending on your requirements, they can help you deliver your products locally and all over India.*

    3. To set up your ShipRocket account, follow the steps mentioned here.

    How to deliver an order using Shiprocket?

    To deliver using ShipRocket, follow these instructions:

    1. Go to the ‘My Orders’ page on your SmartBiz account.
    2. Click an accepted order and confirm delivery.
    3. Select delivery option ‘Courier Partner’.
    4. Select your pick-up location (default or previously saved location) or add a new pick-up address, as required.
    5. Confirm and save your pick-up address.
    6. Enter the weight of the package and its dimensions (length, breadth, height).
    7. Click on ‘Continue’.
    8. Check if there is sufficient balance in your ShipRocket wallet**.
    9. Select the delivery company according to the location and your budget.
    10. Schedule pick-up for your order with the courier partner.
    11. Ensure you have downloaded labels for the order and pasted them on the package before handing it over. You can generate a shipping manifest as well from this screen.
    *NOTE: Currently, you can fulfill orders within your own state as GST is mandatory for interstate shipping. We will soon enable interstate shipping. Please watch this space for updates.

    **NOTE: ShipRocket is a pre-paid delivery service so ensure you always keep your wallet topped up